Collections (Business-to-Business) Specialist

Location: Phoenix, AZ (southeast valley)

(Temporary project with the possibility of going perm)

Overview:

The Collections Specialist is responsible for collecting past-due balances on Commercial (B2B) customer accounts. The Collector will be assigned a group of customers to monitor and will be responsible for finding creative means to effectively resolve problem accounts.

Primary Duties:

• Contacting Commercial customers to secure payment on open items.
• Escalate collection contact within the customer organization until payment or resolution is achieved
• Negotiate settlement of disputed account balances.
• Review customer cash flow situation and formulates repayment plans.
• Utilization of various accounts receivable aging reports to determine past due accounts.
• Compiling and sending dunning letters and statements to the customer via email or postal service.
• Coordinate credit activity with sales, customer service, pricing and operations departments.
• Recommends credit deadlines, after conferring with Sales, to customers who do not resolve past due balances.

Qualifications:

• 2+ years of recent B2B Collections experience
• Strong Excel skills required - Pivot tables and V LOOKUP
• Strong verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.